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WGU Principles-of-Management Exam Syllabus Topics:

SectionWeightObjectives
Controlling & Quality Management20%- Operations & Quality Control
  • 1. Balanced scorecard and performance metrics
    • 2. Total Quality Management (TQM)
      - Control Process
      • 1. Corrective action and feedback loops
        • 2. Establishing standards and measuring performance
          Leading & Motivation25%- Leadership Theories & Styles
          • 1. Transformational vs transactional leadership
            • 2. Trait, behavioral, and contingency theories
              - Motivation & Communication
              • 1. Interpersonal and organizational communication
                • 2. Maslow, Herzberg, Expectancy theory
                  • 3. Conflict resolution and team dynamics
                    Organizing & Organizational Structure20%- Organizational Design
                    • 1. Mechanistic vs organic structures
                      • 2. Departmentalization and authority
                        • 3. Team-based and matrix structures
                          - Human Resource Management
                          • 1. Staffing, training, and performance management
                            • 2. Legal and ethical HR considerations
                              Planning & Strategic Management20%- Foundations of Planning
                              • 1. Strategic, tactical, and operational planning
                                • 2. SWOT analysis and strategic formulation
                                  • 3. Mission, vision, and goals
                                    - Decision Making
                                    • 1. Rational and bounded rationality models
                                      • 2. Group decision-making techniques
                                        Ethics, Social Responsibility & Change Management15%- Managing Change & Innovation
                                        • 1. Organizational development and innovation
                                          • 2. Forces and resistance to change
                                            - Ethics & Corporate Social Responsibility
                                            • 1. Ethical decision-making frameworks
                                              • 2. Stakeholder management and sustainability

                                                WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

                                                Entrepreneurs who want to start a new business need to understand the level of risk and both dimensions.
                                                What do entrepreneurs use to assess levels of risk and innovation?
                                                Choose 1 answer
                                                involved in establishing a new venture and must then decide if they are comfortable with

                                                • A. Entrepreneurial strategy matrix
                                                • B. Collaboration tracking matrix
                                                • C. Innovation creation diagram
                                                • D. Entrepreneurial loss function diagram
                                                Reveal Solution  Discussion  0

                                                Correct Answer: A  🗳️

                                                Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).

                                                What is the first step of the control process? Choose 1 answer

                                                • A. Taking corrective action
                                                • B. Measuring performance
                                                • C. Comparing performance against standards
                                                • D. Setting performance standards
                                                Reveal Solution  Discussion  0

                                                Correct Answer: D  🗳️

                                                Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).

                                                The manager of a corporation provided training and other resources needed by employees to carry out change and perform their jobs under new rules being implemented. Which approach to change was the manager using in this situation? Choose 1 answer

                                                • A. Negotiation and reward
                                                • B. Facilitation and support
                                                • C. Participation and involvement
                                                • D. Education and communication
                                                Reveal Solution  Discussion  0

                                                Correct Answer: B  🗳️

                                                Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).

                                                What is the purpose of the control process? Choose 1 answer

                                                • A. To build a dynamic organization at all levels within the company
                                                • B. To direct the activities of individuals toward achievement of organizational goals
                                                • C. To deliver strategic value by fostering communication throughout the organization
                                                • D. To develop market saturation for the company's product
                                                Reveal Solution  Discussion  0

                                                Correct Answer: B  🗳️

                                                Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).

                                                A computer manufacturer purchases the company that supplies computer chips for the company. Which type of corporate strategy is the company using? Choose 1 answer

                                                • A. Strategic alliance
                                                • B. Domain selection
                                                • C. Conglomerate diversification
                                                • D. Vertical integration
                                                Reveal Solution  Discussion  0

                                                Correct Answer: D  🗳️

                                                Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).

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