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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competency 5: Capacity Planning and Facility Layout | - Facility layout types (process, product, cellular, fixed-position) - Capacity planning strategies - Location analysis and decisions |
| Topic 2: Competency 4: Supply Chain Management | - Logistics and distribution - Supply chain design and strategy - Sourcing and procurement - Inventory management |
| Topic 3: Competency 7: Forecasting | - Quantitative forecasting methods (moving averages, exponential smoothing) - Qualitative forecasting methods - Forecast accuracy measures |
| Topic 4: Competency 6: Production Planning and Scheduling | - Material Requirements Planning (MRP) - Master Production Schedule (MPS) - Theory of Constraints (TOC) - Aggregate planning - Just-in-Time (JIT) and Kanban systems |
| Topic 5: Competency 3: Process Improvement and Problem Solving | - Statistical Process Control (SPC) - Cause-and-effect diagrams (fishbone diagrams) - Lean operations and waste elimination - Six Sigma methodology - Plan-Do-Study-Act (PDSA) cycle |
| Topic 6: Competency 1: Operations Management Fundamentals | - Product and service design - History and evolution of operations management - Operations strategy and competitive priorities |
| Topic 7: Competency 2: Quality Management | - Cost of quality (prevention, appraisal, internal/external failure) - Malcolm Baldrige National Quality Award criteria - Total Quality Management (TQM) - Quality management philosophies (Deming, Juran, Crosby) |
WGU Operations Management (C215, VDC2) Sample Questions:
1. Which two types of operations include repetitive processes?
Choose 2 answers
A) Line process
B) Project process
C) Batch process
D) Continuous process
2. Which term means to schedule a job that starts immediately, regardless of the due date?
A) Finite loading
B) Infinite loading
C) Forward scheduling
D) Backward scheduling
3. Why is capacity requirements planning (CRP) important?
A) It enables an assessment of employee production efficiency.
B) It provides the ability to compare available production capabilities to the planned workload.
C) It creates a transparent view of lead time and overtime usage in work centers.
D) It coordinates availability of materials for production processes.
4. What are two reasons a company might be hesitant to provide overtime as a capacity-based option?
Choose 2 answers
A) Overtime decreases the labor cost per unit.
B) Overtime results in a buildup of excess inventory.
C) Overtime is not a long-term solution.
D) Overtime is typically a 50% wage premium.
5. A company decides and makes plans to enter into a new market.
Which project life cycle phase does this strategy directly relate to?
A) Conception
B) Execution
C) Planning
D) Feasibility analysis
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C,D | Question # 5 Answer: A |
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