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Principles-of-Management
  • Exam Code: Principles-of-Management
  • Exam Name: Principles of Management at Western Governors University(IAC1)
  • Updated: Sep 16, 2026
  • No. of Questions: 50 Questions and Answers
  • Download Limit: Unlimited
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WGU Principles-of-Management Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Planning & Strategic Management20%- Foundations of Planning
  • 1. Strategic, tactical, and operational planning
    • 2. SWOT analysis and strategic formulation
      • 3. Mission, vision, and goals
        - Decision Making
        • 1. Rational and bounded rationality models
          • 2. Group decision-making techniques
            Topic 2: Ethics, Social Responsibility & Change Management15%- Managing Change & Innovation
            • 1. Forces and resistance to change
              • 2. Organizational development and innovation
                - Ethics & Corporate Social Responsibility
                • 1. Ethical decision-making frameworks
                  • 2. Stakeholder management and sustainability
                    Topic 3: Leading & Motivation25%- Leadership Theories & Styles
                    • 1. Transformational vs transactional leadership
                      • 2. Trait, behavioral, and contingency theories
                        - Motivation & Communication
                        • 1. Maslow, Herzberg, Expectancy theory
                          • 2. Conflict resolution and team dynamics
                            • 3. Interpersonal and organizational communication
                              Topic 4: Organizing & Organizational Structure20%- Organizational Design
                              • 1. Team-based and matrix structures
                                • 2. Departmentalization and authority
                                  • 3. Mechanistic vs organic structures
                                    - Human Resource Management
                                    • 1. Legal and ethical HR considerations
                                      • 2. Staffing, training, and performance management
                                        Topic 5: Controlling & Quality Management20%- Operations & Quality Control
                                        • 1. Balanced scorecard and performance metrics
                                          • 2. Total Quality Management (TQM)
                                            - Control Process
                                            • 1. Corrective action and feedback loops
                                              • 2. Establishing standards and measuring performance

                                                WGU Principles of Management at Western Governors University(IAC1) Sample Questions:

                                                The person supervising a new advertising campaign was not sure that the team fully understood the technical side of the product they were working on and wanted to get a different perspective.
                                                Which technique would be most appropriate in stimulating conflict?
                                                Choose 1 answer

                                                • A. Appointing a devil's advocate
                                                • B. Compromise
                                                • C. Authoritative command
                                                • D. Bringing in outsiders
                                                Reveal Solution  Discussion  0

                                                Correct Answer: D  🗳️

                                                Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).

                                                A company believes that their manufacturing processes can be measured, analyzed, improved, and controlled.
                                                They have the commitment of the entire organization, particularly top management, to initiate a quality control process. The company has decided to produce output of their product at or below a particular defect level with the goal of improving all of their processes to that level of quality or better.
                                                Which quality process is the company using?
                                                Choose 1 answer

                                                • A. Customer relationship management
                                                • B. Six Sigma
                                                • C. Reengineering
                                                • D. ISO 9000
                                                Reveal Solution  Discussion  0

                                                Correct Answer: B  🗳️

                                                Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).

                                                High cooperativeness and high assertiveness are characteristics of which conflict management strategy?
                                                Choose 1 answer

                                                • A. Avoiding
                                                • B. Compromising
                                                • C. Collaborating
                                                • D. Competing
                                                Reveal Solution  Discussion  0

                                                Correct Answer: C  🗳️

                                                Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).

                                                What is evident when a company does something especially well in comparison to its competitors? Choose 1 answer

                                                • A. Urban location
                                                • B. Strategic liaisons
                                                • C. Competitive objectives
                                                • D. Core capabilities
                                                Reveal Solution  Discussion  0

                                                Correct Answer: D  🗳️

                                                Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).

                                                In which situation would it be reasonable for an employer to accommodate the needs of a worker with a disability? Choose 1 answer

                                                • A. Providing a list of accommodations that the company is willing to make available to all potential employees
                                                • B. Providing a germ-free environment for a worker participating in a bone marrow transplant program
                                                • C. Providing a Braille keyboard for a worker who is visually impaired
                                                • D. Providing an environment for a mentally ill worker where the worker does not have to interact with others
                                                Reveal Solution  Discussion  0

                                                Correct Answer: C  🗳️

                                                Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).

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