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WGU Operations Management (C215, VDC2) Sample Questions:

1. What is the primary purpose in using the master production schedule (MPS) in the marketing department of an organization?

A) To control the production department
B) To manage the demand for promised deliveries
C) To identify new product demand
D) To create demand for promised deliveries

2. Which function does marketing play in a just-in-time (JIT) organization?

A) JIT marketing focuses on producer-driven quality.
B) JIT marketing simplifies inventory flow.
C) JIT marketing focuses on customer-driven quality.
D) JIT marketing synchronizes product demand with assembly.

3. Which total quality management (TQM) process consists of 13 published standards and guidelines?

A) ISO 9001
B) ISO 9002
C) ISO 9000
D) ISO 1400

4. What do assignable causes of variation indicate?

A) Equipment was found to be out of control.
B) Out-of-control signals were found in the process.
C) Human resources found an operator was at fault.
D) A computer virus was found in the system.

5. Which two factors affect a service location decision? Choose 2 answers

A) Quality-of-life issues
B) Proximity to customers
C) Warehouse storage
D) Closeness to manufacturing facilities

Solutions: