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Oracle Fusion Service 2026 Implementation Professional Sample Questions:

1. Which two options are true about reporting on milestones?

A) Milestone reporting is performed via the CRM Service Request Real-Time subject area.
B) An as-delivered SLA Infolet shows near-overdue and overdue milestones.
C) No standard reports on milestones are provided.
D) Administrator-defined milestone data is not included in Analytics.

2. Which two are true characteristics about the lifecycle of a service request?

A) Users can reopen a service request when the status is set to "Resolved".
B) Users can reopen a service request when the status is set to "Closed".
C) If required, users can manually set the "Closed" status for a service request.
D) "Closed" status is set by an automatic job after a specified number of days.
E) "Customer working" is one of the five seeded status types.

3. Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A) VBCS is a visual development tool for creating applications in DCS.
B) DCS is a visual development tool for creating applications in VBCS.
C) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
D) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.

4. Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

A) An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
B) The configured frequency to retrieve emails is too long.
C) Incoming messages have a custom filter.
D) Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.

5. Which three subobject functions are included in the REST API for Service Requests (SRs)?

A) Update resource manager
B) Update SR reference
C) Update resource member
D) Delete activity
E) Delete message

Solutions: