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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. A contract is renewed in which the terms, conditions and price have remained the same but the scope has changed. In order to maintain SOX compliance what should be done?

A) Terms and conditions are the same, only scope has been changed. So a simple contract extension is all that is needed.
B) A simple contract extension is needed in CDB as the major terms and conditions are the same.
C) If a contract is renewed, it is mandatory to create a new contract in CDB.
D) A new contract should be created in CDB as the scope has changed.

2. Who is responsible for entering CARE data into NELLE?

A) Cost & Progress Manager.
B) Care Program Manager.
C) Services Account Manager.
D) Project F&C with the input from CaPM.

3. Who decides on terminating Care service delivery if the Care Contract has expired?

A) CT Head according to CSDA process.
B) Care Program Manager according to CSDA process.
C) Service Engagement Manager.
D) Service Account Manager.

4. What is the purpose of the Monthly Resource Allocation meeting?

A) To let the Resource Manager know in detailed level how many people and with which competencies are needed where and when.
B) To tell the customer the number of engineers who will be available to support their network.
C) To advise the Account Manager / CT Head of the resource requirements.
D) To provide resources to the CT.

5. Who should NOT participate in a Care Services tender?

A) Service Product Manager.
B) Cost Manager.
C) Care Program Manager.
D) R&D Engineer.

Solutions: