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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question 1

Which AICC component is responsible for generating Call Detail Records (CDRs) that are used for billing and reporting?

A. IVR System
B. Media Server
C. CTI Server
D. UAP Client

Question 2

In AICC reporting, what is the "longest wait time" metric?

A. The duration of the longest call handled by an agent.
B. The maximum time a caller spent in queue before being answered or abandoning.
C. The time it takes for the system to boot up.
D. The average time agents spend in after-call work.

Question 3

A customer's business requires that all interactions (calls, chats, emails) for a single customer case are logically grouped together, regardless of the channel or time. Which AICC capability is designed specifically for this purpose?

A. Call Recording
B. Interaction Correlation
C. Skill-Based Routing
D. IVR Self-Service

Question 4

In AICC, what is the "customer journey"?

A. The training process for new agents.
B. The complete sequence of touchpoints a customer has with the contact center across all channels over time.
C. The route taken by a call through the network.
D. The path a customer takes through the IVR menu during a single call.

Question 5

When integrating AICC with a custom application using web services (SOAP/REST), what is the critical security consideration for the data in transit?

A. Ensuring the application server has a fast CPU.
B. Using XML instead of JSON for data format.
C. Using HTTP for faster performance.
D. Implementing mutual TLS (mTLS) authentication and encryption.

Solutions: