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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

Question 1

A customer wants to integrate AICC with their Salesforce CRM using an API. The requirement is to screen- pop not just the contact record but also the entire case history and related knowledge base articles. Which AICC component is primarily responsible for orchestrating this complex data retrieval and presentation on the UAP?

A. The ICD engine fetches the data as part of the routing logic.
B. The UAP itself uses a pre-configured widget or iframe to display the CRM page.
C. The CTI server makes a direct SQL query to the CRM database.
D. A dedicated Integration Bus or Middleware component handles the API calls and data aggregation before sending it to the UAP.

Question 2

Which component in the AICC architecture is responsible for converting text-based chatbot responses into spoken audio for a seamless transition from chat to voice?

A. ICD Router
B. Text-to-Speech (TTS) engine
C. Media Server
D. Automatic Speech Recognition (ASR) engine

Question 3

Which AICC architecture pattern is most resistant to a "split-brain" scenario in a high-availability cluster?

A. Manual intervention by an administrator.
B. Relying on the network heartbeat alone.
C. Implementing a third-party witness service or a tie-breaker node in a separate fault domain.
D. Using a single quorum disk witness.

Question 4

In the context of project management for an AICC implementation, what does the term "phased rollout" refer to?

A. Rolling back the software to a previous version.
B. Deploying the solution to groups of users or sites incrementally to mitigate risk.
C. Installing all components at once.
D. Training agents after the system is live.

Question 5

When sizing the database server for AICC, which type of database workload is most typical?

A. Purely analytical workloads.
B. The database is only used for storing configuration.
C. A mix of transactional (e.g., recording CDRs) and analytical (e.g., generating reports) queries.
D. Purely transactional workloads.

Solutions: