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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| HP Personal Systems Portfolio Overview | - Product positioning and use cases in enterprise and SMB environments - Desktops, notebooks, workstations, and thin clients |
| Sales Process and Services Attachment | - Integrating services into hardware sales cycles - Upselling and cross-selling HP support services |
| Selling and Value-Based Positioning | - Value proposition of HP personal systems services - Customer needs analysis and solution mapping |
| HP Services and Support Offerings | - Lifecycle services and device protection options - HP Care Pack services and warranty extensions |
| Competitive Differentiation | - HP advantages vs. competing PC vendors - Security, manageability, and reliability features overview |
HP Selling HP Personal Systems Services 2018 Sample Questions:
Question 1
Why does investing in HP Services matter to your customers?
A. help reduce the impact of downtime and maximize employee productivity
B. earn money on rebates
C. give customers incremental discounts on accessories
D. resell HP Services
Question 2
Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?
A. Data Migration Services
B. Next Business Day Onsite
C. Priority Services and Configuration Services
D. Configuration and Installation Services
Question 3
Which benefits are included in HP Services value proposition for the channel partners?
A. Build revenue; Differentiate yourself; Sell more
B. Extend market reach; Maximize profitability; Strengthen customer relationships
C. Build customer relationships; Maximize profitability; Reward growth
D. Extend market reach; Grow profits; Gain recognition
Question 4
Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?
A. HP Cirrus
B. HP Support Center
C. HP Cross Sell Solution
D. HP Sales Central
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: D |
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