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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Personal Systems Services | - Workforce Device Services
|
| Topic 2: Configuration Services | - Service Bundle Recommendations
|
| Topic 3: Consultative Selling | - Discovery and Qualification
|
| Topic 4: Deployment Services | - Implementation Planning
|
| Topic 5: Lifecycle Services | - End-to-End Device Lifecycle Management
|
| Topic 6: Advanced Sales Skills | - Customer Pain Point Identification
|
| Topic 7: Sales Skills Transformation | - Modern Sales Methodologies
|
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
Question 1
In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)
A. The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
B. The partner must install the HP software on all HP and non-HP customer devices.
C. The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
D. The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
Question 2
Name a capability available within HP Essential Support.
A. Remote problem diagnosis and troubleshooting to resolve most issues
B. Guaranteed 24 x 7 support and next-day turnaround
C. Online status tracking during repair of product while at the repair center
D. Ability to order replacement parts from HP for defective third-party components
Question 3
Solutions:
| Question 1 Answer: A,D | Question 2 Answer: A | Question 3 Answer: Only visible for members |
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