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HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?

A) HP Cirrus
B) HP Support Center
C) HP Cross Sell Solution
D) HP Sales Central

2. What protects the customer against manufacturing defects, but has limited support coverage, service level, and duration, and the customer has no option for the repair SLA and method?

A) HP Services offerings within the Deploy stage
B) HP base warranty
C) Defective Media Retention
D) Offsite Repair

3. Which types of HP Services contracts are available to your customers? (Select two.)

A) Standard
B) Durational
C) Adjustable
D) Transactional
E) Custom

4. Which two discovery questions would help you decide if a potential customer is ready for a conversation about the Configure services? (Select two.)

A) How do you manage the complexity of dealing with your devices, network, and software Issues?
B) What if you could reassign your IT staff to core business functions instead of spending time managing device rollouts?
C) Do you have employees who travel frequently?
D) How do your employees currently migrate their data?
E) How do you make changes to BIOS settings for the new PCs that arrive at your site?

Solutions: