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Apple 9L0-006 Exam Syllabus Topics:

Apple Macintosh Service Sample Questions:

1. The basis for the component isolation troubleshooting technique is an understanding of
_______ and _______ within computers. SELECT TWO

A) power flow
B) network flow
C) coolant flow
D) fan air flow
E) signal flow

2. A customer setting up a small business with a wireless network wants to ensure that both the PC's running older hardware, and the Macs have secure access to the wireless network using encryption. What security feature on the AirPort Extreme (802.11n) Base
Station would provide that encryption?

A) Access control by MAC address
B) Wired Equivalency Privacy (WEP)
C) WAN privacy
D) DSSS

3. Which of the following scenarios would be most appropriate to use Apple Service
Diagnostic?

A) You want to check a Mac for accidental damage.
B) You want to verify product functionality after a repair.
C) Your customer wants to run diagnostics on his Mac Pro.
D) You need to check the Mac's LCD display for any pixel anomalies.

4. A customer states that he cannot open an AppleWorks file. What is the most productive question to ask him FIRST?

A) Is your Mac connected to a network?
B) What version of AppleWorks are you using?
C) Can you open any files?
D) Can you open other AppleWorks files?

5. To isolate a video problem as hardware or software on a Mac, which of the following steps should you try FIRST?

A) Verify the hard disk with Disk First Aid.
B) Replace the built-in display.
C) Reinstall the appropriate Mac OS.
D) Start up from a known-good startup disc.

Solutions: