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Apple Macintosh Service Sample Questions:

1. A MacBook Pro with a known-good main battery fails to power on, even when connected to a known-good power adapter. Which of the following steps should be tried FIRST?

A) Replace the logic board.
B) Reset the SMC.
C) Replace the DC in board.
D) Run Apple Service Diagnostic.

2. Which TWO of the following are symptoms of a 'no video' condition? SELECT TWO

A) The power button or power indicator lights up.
B) You may hear fan or drive noise.
C) You don't hear a startup chime.
D) The cursor is frozen and the system is unresponsive.
E) You can't connect to the Internet.

3. To isolate a video problem as hardware or software on a Mac, which of the following steps should you try FIRST?

A) Verify the hard disk with Disk First Aid.
B) Replace the built-in display.
C) Reinstall the appropriate Mac OS.
D) Start up from a known-good startup disc.

4. Which THREE of the following items are appropriate to use for ESD prevention? SELECT
THREE

A) Wireless wrist strap
B) Grounded work mat
C) Metal work surface
D) CRT discharge tool
E) Wrist strap and cord
F) Static-shielding bags

5. The liquid cooling system inside a Power Mac G5 (Quad Late 2005) has failed, causing a coolant leak while the computer is on. According to Apple references, what should you do
FIRST?

A) Drain and refill the liquid cooling system.
B) Unplug the computer immediately.
C) Use a patch kit to re-seal the leak.
D) Put the computer to sleep until the liquid dries.
E) Let the computer run overnight to evaporate any spilled liquid.

Solutions: