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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. You are planning to install an Avaya Contact Recorder on customer site that is using an Avaya Communication Manager as a PBX.
Which two devices should reachable by the Contact Recorder? (Choose two)

A) Avaya Session Manager
B) Avaya Application Enablement Server
C) Avaya Communication Manager Gateway
D) Avaya IP Telephones

2. Which switch type must be configured for SIP recording on a standalone Avaya Contact Recorder?

A) CS 1000
B) CS2x00
C) Communication Manager
D) AACC (only)

3. Which statement describes the purpose of setting up an Avaya Quality Monitoring extract task on the Enterprise Reporting server?

A) The ETL task runs regular audits against the Avaya Quality Monitoring database.
B) The ETL task is responsible for purging the Avaya Quality Monitoring database.
C) The ETL task is responsible for extracting data from the Avaya Quality Monitoring database.
D) The ETL task is responsible for writing Enterprise Reporting data to the Avaya Quality Monitoring database.

4. The Avaya contact Recorder is licensed for 10 Avaya Quality Monitoring agent seats.
Which configuration would be valid to use all 10 licenses?

A) Playback = 0, Record = 0
B) Playback = 5, Record = 5
C) Playback = 10, Record = 2
D) Playback = 2, Record = 10

5. To configure the system's foundation data, which Avaya Quality Monitoring web client do you need to access?

A) Reporting
B) Evaluations
C) Search and Replay
D) System Administration

Solutions: