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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. A customer's Avaya Contact Recorder has been in production for the last 5 years. Recently you have noticed that the var partition is low on disk space, even after performing the database vacuum and clearing unwanted files from the partition.
What is the first step that must be performed to bring the size down?

A) Identify the customer retention requirement, Login to the PostgresSQL, and delete the old call details manually.
B) Identify the customer retention requirement, and Go to General Setup - - > Recorder and change the "Retain call details for (months)" setting in the Avaya Contact Recorder webpage.
C) Identify the customer retention requirement, and delete the old call recording from the call partition.
D) Go to General Setup - - > Recorder and Change "Allow Full Database Vacuum on Startup if required"

2. A technician is trying to integrate the Avaya Aura Contact Recorder with the Avaya Aura@ Contact Center SIP based Contact Center.
What are three pieces of information that are required to get the Avaya Aura@ Contact Center to communication with Avaya Contact Recorder? (Choose three)

A) Communication Control Toolkit username
B) Application Enablement Services IP address
C) Avaya Aura@ Contact Center Meridian Link Services IP address
D) Communication Control Toolkit Windows Domain details
E) Communication control Toolkit IP address

3. You have the following servers:
1.Avaya Contact Recorder Master
2.Avaya Contact Recorder Standby
3.Avaya Contact Recorder Slave
4.Centralize Search and Replay Server
What is the correct order for upgrading the Avaya Contact Recorder Servers?

A) 1, 3, 2, 4
B) 2, 1, 3, 4
C) 3, 1, 2, 4
D) 4, 1, 3, 2

4. Which server role must be defined for a functioning Quality Monitoring server?

A) Reporting ETL Server
B) BDR Server
C) Reporting Server
D) Quality Monitoring Server

5. Prior to starting to delete the calls from the calls partition, by default what is the free space that the disk manager will attempt to keep free on the calls partition?

A) 1 MB
B) 1 GB
C) 500 MB
D) 100 MB

Solutions: