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Salesforce Plat-Con-201 Exam Syllabus Topics:

Salesforce Certified Omnistudio Consultant Sample Questions:

1. Which OmniScript element can be used to retrieve data from more than one source?

A) Matrix Action
B) Calculation Action
C) DataRaptor Extract Action
D) Integration Procedure Action

2. A business has been experiencing a downturn in customer satisfaction due to billing Issues. The business lear that when customers are allowed to schedule an inquiry call with an agent, customer satisfaction improves. For this reason, the business decides to create an OmniScript that asks the customer to rate their customer satisfaction using a 1-5 rating scale. If the customer satisfaction is less than 2, it should allow the customer t request a call back on a certain date and then create a case that includes a list of bills from an external system the last 5 months in the case description. In what order should the consultant design the elements of the OmniScript to meet these requirements?

A) HTTP Action, DataRaptor Post Action, Date Input, Radio Input
B) HTTP Action, Radio Input, Date Input, DataRaptor Post Action
C) Date Input, Radio Input, HTTP Action, DataRaptor Post Action
D) Radio Input, Date Input, HTTP Action, DataRaptor Post Action

3. During a Data Mapper Load execution, a record locking error occurs. What does this indicate about the data processing or volume?

A) The target Salesforce record is currently being archived by a system job.
B) The Data Mapper Load exceeds the maximum batch size for the object.
C) Individual record updates are failing due to a lack of field-level permissions.
D) Multiple concurrent processes are attempting to update the same record.

4. A business wants to transform an existing process into a digital interaction using OmniScript. The process includes several steps. Some steps apply to all users, and other steps only apply to users depending on their responses to certain questions. The business does not want all users to have to go through all the steps. Which OmniScript feature should the consultant recommend to meet this requirement?

A) User Roles
B) Script Configuration
C) Script Profiles
D) Conditional Views

5. A Salesforce Omnistudio Consultant is validating an Omniscript they have developed for a client.
The client has specific business requirements that the script must meet. What is the best way for the consultant to ensure that the Omniscript meets the client's business requirements?

A) Assume that the Omniscript meets the client's business requirements without conducting a review.
B) Implement the Omniscript without comparing it with the client's business requirements.
C) Ask the client to review the Omniscript with their internal team.
D) Conduct a thorough review of the Omniscript, comparing each step with the client's business requirements.

Solutions: