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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Workflows and Integrations | 12% | - Integrations and apps
|
| Migration and Change Management | 5% | - Adoption and enablement
|
| Discovery | 20% | - Stakeholder analysis
|
| Channel Strategy | 25% | - User Groups and permissions
|
| Governance and Administration | 20% | - Workspace administration
|
| Security | 18% | - Slack security and compliance
|
Salesforce Certified Slack Consultant Sample Questions:
1. Your client wants to create an IT Support help channel and asks you to advise on the best option using Slack channel naming settings and best practices.
Which channel name do you select?
A) #help-it
B) #help_it
C) #HELP-IT
D) #help-it!
2. You are a Slack consultant working with an Enterprise Grid plan client. Their grid org has four Workspaces:
Social, Finance, Marketing and Operations.
How many Org Primary Owners can their Enterprise Grid have?
A) Five
B) They can define how many they need.
C) One
D) Four
3. Your client insists on designing their grid based on the company's org chart and creating workspaces for each department. Through discovery, you discover that the departments are very collaborative and employees frequently collaborate outside their teams and across departments.
Which grid design best practice is most appropriate for this client?
A) Provide an overarching, easy-to-follow structure to the grid.
B) Create the minimum number of workspaces to meet your users' needs.
C) Create workspaces based on how information is naturally shared.
D) Create workspaces for each department.
4. Your client is trying to increase Slack adoption across their grid. Their current setting for private channel creation is set to Workspace Admins and Owners only. They would like to make this available for everyone except guests.
Where can this change be made?
A) Adjust channel management settings in org settings, channel management to make sure all workspaces get the same settings.
B) Members can adjust channel management settings in individual workspaces where the Slack adoption was low.
C) Adjust channel management settings by going to org settings, organization policies, then select permissions and update channel management policy for private channels.
D) Adjust channel management settings in workspace settings and channel management for individual workspaces where the Slack adoption was low.
5. You have completed an engagement session with your client where several key decisions were made to customize Slack policies & settings.
Who is responsible for implementing the configurations in the client's Slack instance?
A) The Slack admin on your client's engagement team
B) The Slack account executive
C) The Slack customer success manager
D) Your client's executive sponsor
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: A |
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