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WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. After physiological desires such as hunger, thirst, and shelter are met, the next level of desires becomes the basis for motivation. This is an example of which theory?

A) Maslow's hierarchy of needs
B) Two factor theory
C) X and Y hierarchy
D) Bigelow's three factor theory

2. What is a purpose of employee evaluations?

A) To assist management in making human resource decisions
B) To educate employees on the personalities of supervisors and help them adjust to management styles
C) To measure the psychological symptoms of organizational dysfunctionality
D) To serve as a screening device for hiring new employees

3. How can an organization transmit its culture to its employees?

A) By studying employee gripes and complaints
B) By requiring employees to memorize the mission statement
C) By influencing the balance of cultural backgrounds of employees
D) By creating and repeating ritualistic activities

4. A team is struggling to resolve procedural issues that govern their performance. What should the team leader do to resolve the problem?

A) Rearrange roles within the team by adding members
B) Research the problem and impose a solution
C) Ask questions and help team members talk through the problem
D) Appoint an assistant team leader to track the struggles and report back

5. Which team type takes on many responsibilities of their former supervisors?

A) Self-managed work team
B) Problem-solving team
C) Cross-functional team
D) Virtual team

Solutions: