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Online Version
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Topics of Certified Implementation Specialist - Field Service Management (CIS-FSM) Exam
Topics of CIS-FSM exam dumps are as follows:
Field Service Management Fundamentals
- Appointment Booking
- Field Agent Activities (Mobile & Desktop)
- Reporting & Performance Analytics for Field Service
- Map Pages
- Planned Maintenance for Field Service
- Scheduling and Dispatch
- Data Collection Process, Widgets, and Dashboards
- Work Order Management
Implementation Planning
- Field Service Management Solution
- Field Service Industry Good Practices
- Field Service Management Implementation Good Practices
Implementing Field Services Processes
- Configuring Field Service Business Process, Assignment, and Add-ons
- Configuring Field Service Mobile
- Configuring Work Order Creation
- Configuring Time Recording
- Optimizing Scheduling, Dispatch, and Inventory Operations
- Foundation Data
Field Service Management Engagement Readiness
- Planning (i.e. MID Server Requirements and Specifications)
- Field Service Management Solution (i.e. Business Value, Definition, Positioning)
- Operationalizing IT (i.e. MID Server and Field Service Management Dashboards, Benefits)
Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-fsm-blueprint.pdf
ServiceNow CIS-FSM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Implementing Field Service Processes | 52% | - Appointment booking and time recording configurations - Preventive maintenance and inventory management - Foundational data configuration (locations, groups, users, assets) - Work order templates and workforce management - Scheduling methods and dispatcher workspace configuration |
| Field Service Management Fundamentals | 42% | - Process lifecycle, personas, and roles - Work order initiation, scheduling, dispatch, and delivery - Mobile application usage and agent features - Field service types and core solution features |
| Implementing Related Processes | 3% | - Agent feedback and targeted communications - Now Mobile Agent usage and offline considerations - Contextual knowledge setup |
| Implementation Planning | 3% | - Integrations with other applications - ServiceNow maturity levels - Preparation activities and stakeholders |
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