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Salesforce Slack-Dev-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Design for Security | 19% | - Secure data storage and transmission - Implement OAuth 2.0 and token rotation - Comply with compliance and governance requirements - Manage scopes and permissions |
| Apps in the Slack Platform | 7% | - Automate and enhance workspace operations - Set up collaboration for app development - Choose appropriate Slack surfaces: App Home, modals, messages - Securely store and retrieve data and tokens |
| Design a Great User Experience | 8% | - Follow Slack design principles - Design accessible and consistent interfaces - Onboard and guide users |
| Distribute Your App | 7% | - Private distribution - Publish to App Directory - Manage app lifecycle and updates |
| Design Your Workflows: Spotlight on Slack's APIs | 13% | - Socket Mode vs HTTP event delivery - Select correct API: Web API, Events API - Implement Web API and Events API - Manage rate limits - Understand API terminology and versioning |
| Design for Scale | 9% | - Use Enterprise Grid Sandbox - Support Slack Connect and shared channels - Build for Enterprise Grid |
| APIs for Managing Your Slack | 12% | - Admin API for workspace management - SCIM API for user and group management - Audit API for monitoring |
| Tools | 5% | - Use Bolt framework - Block Kit Builder - Slack Developer Tools (SDT) - Sample code and resources |
| Design the Interactive Flow of Your App | 20% | - Build workflows and use cases - Use Block Kit to build user interfaces - Handle user entry points: commands, shortcuts, actions - Align design with Slack architecture |
Salesforce Certified Slack Developer Sample Questions:
In which of the following scenarios would using the Slack Audit Logs API be most appropriate?
- A. When needing a tool to evaluate and improve team engagement and collaboration within Slack channels
- B. To enhance the aesthetic appeal of Slack channels with customized themes and layouts
- C. For monitoring and documenting the installation and removal of apps and integrations within the workspace for security audits
- D. To develop custom notification systems within Slack based on user activity patterns
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
In the OAuth installation process for a Slack app, how should you securely handle the redirect URI to which Slack sends the authorization code?
- A. Use an unsecured HTTP connection for the redirect URI to simplify the process
- B. Redirect users to a third-party authentication service as an intermediary step
- C. Ensure the redirect URI uses HTTPS and does not expose sensitive information in the URL
- D. Include sensitive parameters in the redirect URI to enhance the security of the OAuth flow
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
Your team is creating a Slack app for managing team schedules.
To align with Slack's commitment to a more productive work environment, what feature should be prioritized?
- A. An interactive scheduling tool within Slack that allows team members to propose and vote on meeting times
- B. A feature that automatically schedules team meetings based on everyone's Slack status
- C. Regular automated reminders about schedule updates every 30 minutes
- D. A requirement for team members to post their daily schedules in the general channel
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
In what scenario should your Slack app, designed for customer service interactions, include support for channels shared with Slack Connect?
- A. If the app needs to offer direct customer support and communication with clients through shared external channels
- B. When the app handles sensitive customer information that should remain within the internal team
- C. If the app is intended for automating internal customer service requests and does not interact with external clients
- D. When the app's primary function is to manage internal team workflows and customer service training
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
A company wants to develop a Slack app for managing customer support tickets. The app should enable support staff to receive and respond to tickets efficiently.
What workflow should be implemented?
- A. Implement an email integration to forward customer emails to a dedicated Slack channel
- B. Create a public channel where customers can post their support tickets directly
- C. Use direct messages for customers to send support tickets to the support staff
- D. Develop a bot that automatically assigns tickets to support staff in a private channel
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
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