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Salesforce Certified Platform Strategy Designer Sample Questions:

1. A strategy designer at Cloud Kicks discovered a complex UX problem with its online shopping platform and now needs to effectively describe the problem in the customer context. This description should speak to the urgency of the problem, be a call-to-action for others to be involved, and inspire hope for change.
Which type of statement should the designer make?

A) Challenge
B) Needs
C) Mission

2. A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?

A) How might we save our existing customers time by preemptively serving the info they need to
B) As a user, I want to see trending support resources upon the first login to customer support so I
C) Unify platforms and centralize support operations to save customers time and reduce business

3. Cloud Kicks' design team learns of the desire for sustainable materials while co-creating personalization concepts with their West Coast influencers. Which method should the team use improve feasibility of this concept direction?

A) Run a cost benefit analysis.
B) Create a functional prototype.
C) Review and align with company V2MOM

4. Executive stakeholders have a variety of projects they want to bring to the market across multiple priorities. What is the most effective way a strategy designer could influence the stakeholders?

A) Create teambuilding events with stakeholders to build trust.
B) Invite stakeholders as optional to all design team reviews.
C) Orient around outcomes that matter to stakeholders.

5. A strategy designer is teaching a marketing team how to use the How Might We format for challenge framing.
What is the reason the statement should sav "How might we" instead of "How will we"?

A) Marketing teams do not have the responsibility to drive design challenges.
B) It allows the team to explore solutions without committing to one right away.
C) "Will" assumes the problem can be solved without due diligence.

Solutions: