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Instant Download SAP : C_TCRM20_70 Questions & Answers as PDF & Test Engine

C_TCRM20_70
  • Exam Code: C_TCRM20_70
  • Exam Name: SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0
  • Updated: Aug 16, 2026
  • No. of Questions: 100 Questions and Answers
  • Download Limit: Unlimited

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SAP C_TCRM20_70 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Organizational Model and Master Data8-12%- Master Data
  • 1. Business partners
  • 2. Organizational model
  • 3. Product master
  • 4. Installed base
Topic 2: Interaction Center8-12%- Customer Interaction
  • 1. Interaction records
  • 2. Communication channels
  • 3. Agent inbox
  • 4. Business activities
Topic 3: Pricing and ERP Integration8-12%- Pricing and Integration
  • 1. SAP ERP integration
  • 2. Condition techniques
  • 3. Pricing procedures
  • 4. Billing integration
Topic 4: Middleware and Data Exchange12-16%- CRM Middleware
  • 1. Middleware monitoring
  • 2. Data replication
  • 3. Integration scenarios
  • 4. Initial load and synchronization
Topic 5: Reporting and Analytics8-12%- CRM Reporting
  • 1. Key performance indicators
  • 2. Interactive reports
  • 3. Operational reporting
  • 4. Analytics fundamentals
Topic 6: CRM Fundamentals and Architecture8-12%- CRM Basics
  • 1. CRM WebClient UI
  • 2. SAP CRM architecture
  • 3. Business scenarios
  • 4. Master data concepts
Topic 7: Marketing8-12%- Marketing Processes
  • 1. Marketing planning
  • 2. Segmentation
  • 3. Target groups
  • 4. Campaign management
Topic 8: Sales Process8-12%- Sales Management
  • 1. Sales order processing
  • 2. Quotation processing
  • 3. Lead management
  • 4. Opportunity management
Topic 9: Business Transactions12-16%- Transaction Framework
  • 1. Activities
  • 2. Opportunities
  • 3. Sales orders
  • 4. Quotations
Topic 10: Service Process12-16%- Service Management
  • 1. Installed base support
  • 2. Service orders
  • 3. Complaints and returns
  • 4. Service requests

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