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Peoplecert ITIL-4-MSF Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. A service provider supports an international customer organization with users in many countries.
The service provider aims to ensure high and consistent quality of request fulfilment for all users at all locations. How should the service provider use the workflow and collaboration system to support this objective?

A) It should support creation and use of service request models
B) It should offer convenient self-help capabilities
C) It should offer a flexible measurement and reporting capability
D) It should allow for a flexible and affordable super-user role

2. What is the FIRST step in the incident handling and resolution process that helps identify the team responsible for the failed Cis and/or services?

A) Incident classification
B) Incident diagnosis
C) Incident resolution
D) Incident detection

3. An organization is implement a new service configuration management system. How will monitoring and event management practice benefit from it?

A) The system will help to manage tasks
B) The system will support practice measurement and reporting
C) The system will support event correlation
D) The system will support collaboration between teams

4. Which of the following is a CORRECT statement about partners and suppliers in the incident management practice?

A) It is not important to integrate third parties into incident Information exchange workflows.
B) It is important to ensure that third parties adhere to the Incident management policies established by their customers.
C) It is not important to ensure third parties' adherence to organization's policies.
D) It is Important to unsure that third parties design their incident management processes as a copy Of their customers' processes.

5. Which capability level shows that the problem management practice is defined. Achieve its purpose, and is integrated with other practices?

A) Level 5
B) Level 2
C) Level 4
D) Level 3

Solutions: