What is the duration of the 1Z0-325 Exam
- Length of Examination: 150 minutes
- Passing Score: 60%
- Number of Questions: 80
- Format: Multiple choices, multiple answers
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- Oracle RightNow Cloud Service 2016 Certified Implementation Specialist provide opportunities to get a job easily in which they are interested in instead of wasting years and ending without getting any experience.
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The Oracle RightNow Cloud Service 2016 Certified Implementation Specialist certification includes only one 1Z0-325 exam.
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Oracle 1z0-325日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Analytics and Reporting | - Define report access and sharing - Configure dashboards - Create standard and custom reports |
| Customer Portal | - Portal deployment and configuration - Self-service functionality setup - Portal access control |
| Site Configuration and Administration | - Search priority and keywords - System settings and configuration - Message templates and variables - Passport configurations |
| Application Appearance | - Create and implement Workspaces - Design Agent Interfaces - Configure Customizable Menus - Create Navigation Sets |
| Knowledge and Answer Management | - Manage knowledge base categories - Create and organize answers - Set up answer access and visibility |
| Customer Interaction Tools | - Configure Chat and Co-Browse - Manage email and response channels - Set up feedback and surveys |
| Staff and Profile Management | - Configure agent workflows - Create and manage profiles - Define permissions and access rights - Set up staff accounts and roles |
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