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Oracle 1Z0-1037-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Configuration and Setup | - Initial system configuration
|
| Topic 2: Knowledge Management Overview | - Core concepts of Oracle Knowledge Management
|
| Topic 3: Knowledge Authoring and Content Management | - Creating and managing knowledge articles
|
| Topic 4: Search and User Experience | - Knowledge search configuration
|
| Topic 5: Reporting and Analytics | - Knowledge usage analytics
|
| Topic 6: Integration and Extensibility | - Integration with Oracle CX applications
|
Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:
1. Your customer wants to generate a report showing the number of days since incidents of a particular incident typewere updated.
What should you use to create this report?
A) Create a group filter using the rel_date_diff() function.
B) Create a level filter using the count () function.
C) Use the date_diff() function nested in the name_format() function.
D) Use the date_add() function.
2. Which two statements are true about workflows in Knowledge Advanced? (Choose two.)
A) Once a user rejects the article, the system automatically deletes the article.
B) In Workflow you cannot reassign a task to another user or team.
C) A Workflow process is defined as a sequence of steps, such as creating, editing, translating, reviewing, and approving the articles.
D) A Workflow process can only be used while creating and editing the articles.
E) Once a user rejects the article, it moves to the previous step.
3. Examine these statements about products, categories, anddispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?
A) 2 & 3
B) 1 & 2
C) 2 & 4
D) 3 & 4
E) 1 & 4
4. Your Customer wants to fetch specific contact details using an ROQL query. Their requirements are:
1. FetchContact ID, Contact First name, and Contact Last name details.
2. Contact first name should start with "A".
3. Query should run against the report database.
4. All contacts must be sorted in ascending order by Contact first name.
Which query will meet allthe requirements?
A) String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
B) String queryString = "USE OPERATIONAL; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First like 'A%' ORDER BY Contact.Name.First;
C) String queryString = "USE REPORT; SELECT id, C.First, C.Last FROM Contact C WHEREC.Name.First like 'A%' ORDER BY Contact.First;
D) String queryString = "USE REPORT; SELECT id, C.Name.First, C.Name.Last FROM Contact C WHERE C.Name.First = 'A%' ORDER BY Contact.Name.First;
5. You want to exclude all newly created answer articles from calculating the solved count for 60 days from their creation date.
Which configuration setting should you change?
A) ANS_NEW_INC_DURATION set to 60 days.
B) ANS_NOTIF _DURATION set to 60 days.
C) EU_FA_NEW_WIN_TYPES set to 60 days.
D) ADP_NUM_REL_ANS set to 60 days.
E) ANS_UPD_INC_DURATION set to 60 days.
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C,E | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: A |

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