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Instant Download Oracle : 1Z0-1064 Questions & Answers as PDF & Test Engine
- Exam Code: 1Z0-1064
- Exam Name: Oracle Engagement Cloud 2019 Implementations Essentials
- Updated: Oct 21, 2026
- No. of Questions: 76 Questions and Answers
- Download Limit: Unlimited
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When Oracle technologies run your company's stack, certified staff get noticed first. The 1Z0-1064 exam is how you become one of them, and Lead2Passed gets you there with 76 practice questions for the Oracle Engagement Cloud 2019 Implementations Essentials exam, verified answers included.
Oracle 1Z0-1064 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Oracle Engagement Cloud Overview | - Core capabilities of Engagement Cloud - Cloud architecture and positioning |
| Reporting and Analytics | - Standard reporting tools - Analytics and dashboards |
| Data Management and Integration | - Data import and migration - Integration with Oracle Cloud applications |
| Sales and Service Functionality | - Sales processes and workflows - Service request and case management |
| Application Setup and Configuration | - User management and security setup - Initial setup and configuration tools |
Straight Talk: Oracle 1Z0-1064 Exam FAQs
No formal prerequisites required, but familiarity with Oracle Cloud applications and CRM concepts is recommended. These conditions come from Oracle and can be revised, so confirm the current requirements on the official exam page: https://education.oracle.com — better a two-minute check than a wasted Oracle Engagement Cloud 2019 Implementations Essentials registration.
Oracle recommends these official training resources:
Once the coursework is done, pressure-test it with the 76 practice questions for the 1Z0-1064 exam from Lead2Passed — theory only counts when it survives exam conditions.
The 1Z0-1064 exam is Oracle's official assessment leading to the Oracle Engagement Cloud 2019 Implementation Essentials certification, which sits at the Professional level. It validates job-ready, vendor-recognized skills — the kind employers screen for. It also belongs to a wider certification family that includes Oracle CX Sales Cloud Implementation Specialist, Oracle Engagement Cloud Certification Track, so it can anchor a longer credential roadmap.
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The Oracle Engagement Cloud 2019 Implementations Essentials syllabus divides into 5 domains, led by Oracle Engagement Cloud Overview, Data Management and Integration, Reporting and Analytics. Heavier domains deserve heavier study time — the complete outline with every domain is listed above on this page.
Book through the official Oracle registration channels:
One thing to note while booking: the exam is delivered via Online proctored or testing center (Pearson VUE).
Yes — a free demo is available for the Oracle Engagement Cloud 2019 Implementations Essentials product, so you can review the question style and verified answers yourself first. After purchase, 365 days of free updates are included; once the year ends, the update service renews at a 50% discount from your member zone.
Oracle Engagement Cloud 2019 Implementations Essentials Sample Questions:
Milestones are not getting applied to service requests in the customer environment.
Identify three causes.
- A. Entitlement rules are not valid for the service request.
- B. No default coverages are set up.
- C. The scheduled process has not been set up.
- D. The Starts When criteria of the milestones is not True.
Correct Answer: B,C,D 🗳️
Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?
- A. Select the Manage Capacities task.
- B. Modify the default values in the Capacity fields for the channels.
- C. In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
- D. In the Work Assignments section, modify the default value in the Capacity field to a new value.
Correct Answer: B,C 🗳️
Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?
- A. Enable new locales for the languages to be used and provision designated users to translate the articles.
- B. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.
- C. Modify the original base locales of the articles to match the target language.
- D. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.
Correct Answer: A 🗳️
Oracle Engagement Cloud provides tools to add or modify which six types of entities?
- A. Roles and privileges
- B. Reports
- C. Exports
- D. Object workflow
- E. Objects
- F. Themes
- G. Icons
- H. Fields
Correct Answer: B,C,E,H 🗳️
You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?
- A. Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to
"Yes". - B. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
- C. Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
"Yes". - D. Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes". - E. Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
- F. Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
Correct Answer: E 🗳️
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