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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. You want yoursystem to offer a chat invitation to any customer who spends at least two minutes on a specific web page.
What should you use?

A) configuration settings
B) syndicate chat widget
C) business rules
D) proactive chat widget

2. A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A) Tuesday 11 AM
B) Monday 10 AM
C) Saturday 6 PM
D) Saturday 4 PM

3. Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

A) It can be triggered by an event that occurs even on a custom object.
B) It can be triggered by an event that occurs on community objects.
C) It is a PHP script that executes only synchronously.
D) It is triggered by an event that occurs on the standard objects that are used by queues.
E) It is also known as the Object Event Handler.
F) It is triggered by an event that occurs on standard objects only.
G) It is always triggered from business rules.

4. You make some changes to your message template and deployit globally, but the deployed status continues to show as pending.
What would you do to resolve this?

A) Validate the template.
B) Save the deployment.
C) Accept the changes.
D) Enable the global template.

5. A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLAinstance is added to an incident. What setup is required for resolution due calculations?

A) Create a custom incident milestones report and add it to a custom incident workspace
B) Add all the holidays observed by your organization.
C) Use business rules to automatically calculate dates
D) Define default response requirements.

Solutions: