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Nortel 922-092 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Contact Center Configuration and Management | - Skill-based routing and agent management - Call queue handling and reporting basics - ACD (Automatic Call Distribution) configuration |
| Topic 2: Networking and Integration | - Trunk configuration and connectivity - Interoperability with external systems - IP telephony integration concepts |
| Topic 3: Messaging and Unified Communications | - Voice messaging system integration - Unified messaging features and services - Mailbox configuration and administration |
| Topic 4: Communication Server 1000 Architecture and Fundamentals | - Call processing and signaling fundamentals - CS 1000 system components and architecture overview - Release 5.0 platform features overview |
| Topic 5: System Administration and Maintenance | - User provisioning and directory management - Basic troubleshooting and fault isolation - System backup, restore, and upgrades |

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