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Nortel 920-344 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Telephony Features and Applications | - IP telephony capabilities and endpoints - Call processing features (routing, forwarding, hunting) - Voice messaging and unified messaging integration |
| BCM Product Architecture and Positioning | - Target markets and customer use cases - BCM50 Rls.3.0 overview and capabilities - BCM200/400 Rls.4.0 platform comparison and positioning |
| Installation and Configuration Overview | - Trunk configuration (PRI, SIP, analog) - User and extension management - Basic system setup and provisioning |
| Sales Engineering and Solution Design Scenarios | - Competitive positioning and value proposition - Solution proposal design for SMB environments - Customer requirement analysis and mapping |
| System Design and Sales Engineering Concepts | - Solution sizing and deployment considerations - Migration paths and upgrade strategies - Network integration and VoIP fundamentals |
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