Many candidates tell us they once wasted weeks on bloated question banks full of outdated items. The ITIL 4 Strategist: Direct, Plan and Improve (DPI) bank at Lead2Passed takes the opposite approach: 42 curated practice questions, with old material removed as the exam evolves.
ITIL ITIL4-DPI Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Core Concepts of Direct, Plan and Improve | - Key concepts of direction, planning, improvement
|
| Topic 2: Continual Improvement | - Continual improvement model and practices
|
| Topic 3: Portfolio Management and Value Streams | - Service and product portfolio governance
|
| Topic 4: Organizational Change Management | - Change enablement principles
|
| Topic 5: Measurement and Reporting | - Metrics and KPIs
|
| Topic 6: Governance, Risk, and Compliance (GRC) | - Governance principles and models
|
ITIL4-DPI Preparation: Frequently Asked Questions
The ITIL4-DPI exam contains 40 questions to be answered within 90 minutes minutes. Rehearsing with a timer on Lead2Passed trains you to pace each question instead of rushing at the end.
ITIL 4 Foundation certification required
The ITIL 4 Strategist: Direct, Plan and Improve (DPI) material is developed by a dedicated research team whose members bring rich hands-on IT experience, including past work for international IT corporations. That background shapes both the questions and the way they are organized for study.
Each ITIL 4 Strategist: Direct, Plan and Improve (DPI) question is drawn from a large body of technical knowledge and analyzed before it enters the bank. Questions that are no longer relevant to the current exam are removed, while new material is added as the exam evolves, so the set you study stays lean and current.
- Organizational Change Management ()
- Core Concepts of Direct, Plan and Improve ()
- Measurement and Reporting ()
Begin with the topics where your confidence is lowest, then confirm the rest.
The passing score for ITIL4-DPI is 28/40 (70%), and the official exam fee is USD 350–500 (varies by region). Fixing these numbers in mind helps you plan both your study target and your budget.
The package includes 42 practice questions for the ITIL4-DPI exam, covering the current ITIL 4 Strategist: Direct, Plan and Improve (DPI) objectives with verified answers.
PeopleCert Official ITIL Training: Visit official page
AXELOS ITIL Guidance: Visit official page
PeopleCert Official Registration: register for ITIL4-DPI
ITIL Certification Information: register for ITIL4-DPI
ITIL 4 Strategist: Direct, Plan and Improve (DPI) Sample Questions:
A service provider has experienced a number of problems with their cloud storage service that have caused service outages. Problem management has successfully identified the cause of each incident, but further improvements to the service are considered necessary.
Which is the BEST example of using the 'continual improvement model' to guide improvements to the service?
- A. Use the model to identify and prioritize improvements to the cloud storage service
- B. Use the model to restore and recover the cloud storage service each time the service fails
- C. Use the model to identify and compare improvements to the 'problem management' practice
- D. Use the model to assess and authorize changes to improve the cloud storage service
Correct Answer: A 🗳️
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
An organization is making a major improvement to how they create and deliver IT services. They need to collect feedback about what issues staff have with the improvement.
Which is an appropriate method for this?
- A. Ask managers to provide information about staff attitudes to the change
- B. Send frequent email updates explaining the importance of the change
- C. Provide responses to frequently asked questions (FAQ) on a website
- D. Provide managers with the tools they need to manage people through the change
Correct Answer: D 🗳️
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
The IT organization of a large company has an existing improvement programme. Individual IT divisions have fully embraced continual improvement. The business has seen areas of improved performance, but the improvements do not last long.
Which action BEST maintains long-term improvement?
- A. Developing a value stream map for the continual improvement effort to better understand how it is working
- B. Establishing a strong governance capability to help build a culture of continual improvement
- C. Starting all improvement efforts with a clear understanding of the current and desired future state
- D. Developing a business case for continual improvement and asking for support from senior management
Correct Answer: B 🗳️
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
Which is a result of an organization following the local laws of a country where it operates?
- A. Increased value
- B. Improved compliance
- C. Increased risk
- D. Improved governance
Correct Answer: B 🗳️
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
In an organization, a service desk team employs experienced staff who have worked there for many years and have good relationships with support teams. The organization has a good improvement culture, and staff are encouraged to use their experience and identify improvements. They are developing a new policy for handling incidents.
Which is the BEST approach for this new policy?
- A. Ensure that any identified exceptions are excluded from the policy to improve clarity
- B. Engage with stakeholders to ensure that as much detail as possible is included in the policy
- C. Ensure that all teams involved in incident resolution collaborate in the development of the policy
- D. Implement the policy for service desk staff before informing other affected support teams
Correct Answer: C 🗳️
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
Viewing page 1 out of 9 pages.
Viewing questions 1-5 out of 42 questions.
1266 Customer Reviews
