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ISEB ISEB-ITILV3F Exam Syllabus Topics:

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

1. Which of the following defines the level of protection in Information Security Management?

A) The IT Executive
B) The Service Level Manager
C) The Business
D) The ISO27001 Standard

2. Which of the following BEST describes a Service Request?

A) Anything that the customer wants and is prepared to pay for
B) Any request or demand that is entered by a user via a Self-Help web-based interface
C) A request from a User for information or advice, or for a Standard Change
D) Any request for change that is low risk and can be approved by the Change Manager without a CAB meeting

3. The Left-hand side of the Service V Model represents requirements and specifications. What does the right-hand side of the Service V Model represent?

A) The business value that can be expected from a given service
B) Performance and capacity requirements of services and IT infrastructure
C) Validation and Testing
D) Roles and responsibilities required for an effective service management implementation

4. In which document will the customers' initial service targets be documented before the Service
Level Agreement (SLA) is produced?

A) Service Level Requirements (SLR)
B) Service Catalogue
C) Configuration Management Database (CMDB)
D) Operational Level Agreement (OLA)

5. The two main parts of the Service Catalogue are:

A) The Service Portfolio and Retired Services
B) Service Attributes and Service Capabilities
C) The Business Service Catalogue and the Technical Service Catalogue
D) Service Levels and Service Costs

Solutions: