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IBM Certified Solution Designer - Case Manager v5.1 Sample Questions:
1. What can IBM Content Analytics be used for? (Choose two.)
A) Discover unexpected correlations between words and phrases.
B) Reporting on cases and tasks that are currently active.
C) Get data on the average time to complete business tasks during a specific time interval.
D) Review volume, find and eliminate bottlenecks and ensure that operations are working efficiently and effectively.
E) See which words and phrases occur frequently in many cases.
2. What is a reason to use iLog within the context of an ICM Solution?
A) To obtain additional Case Data from an external system.
B) To update a case property field after a step is completed.
C) To intelligently assign case workers to tasks.
D) To obtain a priority from a database call via a stored procedures.
3. What are the tasks types in ICM?
A) Repeatable tasks, optional tasks, discretionary tasks, and event driven tasks.
B) Repeatable tasks, optional tasks, inclusive or exclusive sets of tasks, discretionary tasks, and event driven tasks.
C) Repeatable tasks, document arrival tasks, optional tasks, inclusive or exclusive sets of tasks, discretionary tasks, and event driven tasks.
D) Document arrival tasks, optional tasks, inclusive or exclusive sets of tasks, discretionary tasks, and event driven tasks.
4. A customer is looking for assistance in determining a backup strategy.
Which statement is true regarding backup of the ICM solution?
A) A Hot Backup cannot be performed because of the difficulties of ensuring in-flight transactions.
B) A Hot Backup can be performed because ICM provides additional features to permit this process.
C) A Hot Backup can be performed if the operating system is AIX.
D) A Hot Backup cannot be performed because Business Space prevents it.
5. What is the recommended tool to move non-Case Manager assets such as custom eForms into a production environment?
A) FileNet Deployment Manager
B) Case Manager Administration Client
C) Workplace XT
D) FileNet Enterprise Manager
Solutions:
| Question # 1 Answer: A,E | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: A | Question # 5 Answer: A |

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