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Instant Download IBM : C2010-024 Questions & Answers as PDF & Test Engine
- Exam Code: C2010-024
- Exam Name: IBM Tivoli Level 2 Support Tools and Processes
- Updated: Sep 16, 2026
- No. of Questions: 50 Questions and Answers
- Download Limit: Unlimited
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IBM C2010-024 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Operational Processes | - IT service management processes
|
| Topic 2: Tools and Diagnostics | - System diagnostics
|
| Topic 3: IBM Tivoli Support Overview | - Tivoli product suite fundamentals
|
IBM Tivoli Level 2 Support Tools and Processes Sample Questions:
What is needed to logon to IBM Extreme Leverage?
- A. Lotus Notes User ID and password
- B. RETAIN User ID and password
- C. IBM Intranet User ID and password
- D. IBM Software Support User ID and password
Correct Answer: C 🗳️
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
When transferring a PMR to another team and the Component ID (CompID) is incorrect for the new team's product, what should the sending engineer do to the CompID (Component field in CCWin / Comp field in RETAIN)?
- A. Leave it set to its current value, so that the receiving engineer can change it.
- B. Set it to a special routing CompID used for all transfers.
- C. Change it to a best guess for the CompID of the product that the new team will work on.
- D. Blank out the CompID so that the receiving engineer can set it.
Correct Answer: B 🗳️
What is the main purpose of EcuRep?
- A. It is the data repository for product Component IDs
- B. It is the repository for product download.
- C. It is the repository for all customer PMR data.
- D. It is the data repository for manuals.
Correct Answer: C 🗳️
Explanation: Only visible for Lead2Passed members. You can sign-up / login (it's free).
What method is used by an engineer to create a secondary call for a PMR?
- A. Use the CV command in RETAIN or use the PMR->Call Convert option in CCWin.
- B. Use the CG command in RETAIN or use the PMR^Create Call (Call Generate) option in CCWin.
- C. Use the CT command in RETAIN or use the Contact button in CCWin.
- D. Use the GC command in RETAIN or use the PMR^Call Generate (Call Create) option in CCWin.
Correct Answer: C 🗳️
When a System Down PMR is received by BackEnd support, within what timeframe should every effort be made to contact the client?
- A. 30 minutes
- B. 2 hours
- C. 1 hour
- D. 1 business day
Correct Answer: A 🗳️
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