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HP HP2-H69 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Commercial and Operational Aspects | 20% | - Pricing, financing and contract structures - Device lifecycle management and logistics |
| Topic 2: Security, Support and Services | 10% | - Support models and service level agreements - Security and data protection in DaaS |
| Topic 3: DaaS Market and HP Positioning | 20% | - Market trends and drivers for DaaS adoption - HP's DaaS portfolio and competitive differentiation |
| Topic 4: HP DaaS Solution Overview | 25% | - Core features and benefits of HP DaaS - Service plans, options and configuration |
| Topic 5: Customer Needs and Value Proposition | 25% | - Articulating financial and operational value - Identifying customer pain points and opportunities |
HP Selling HP Device as a Service 2018 Sample Questions:
What is the goal of the performance review between HP and channel partners in the delivery and support process of HP DaaS?
- A. to evaluate the quality of service the channel partner is providing to the customer
- B. to support the channel partner in driving value for customer's device environment
- C. to ensure that CarePack SLAs are being fulfilled
- D. to suggest how the channel partner could grow the HP DaaS business into other geographic areas
Correct Answer: C 🗳️
Match the customer IT challenge to the corresponding HP DaaS feature that helps mitigate it.
Correct Answer:
When qualifying the opportunity for HP DaaS, what are the three correct considerations to evaluate? (Select three.)
- A. the size of the deal
- B. your ability to fulfil the customer's needs
- C. resources needed to see the sales process through to end
- D. how ready is the customer to buy
- E. the opportunity in terms of your sales targets
- F. whether you have a plan to win against the competition
Correct Answer: A,B,E 🗳️
Which type of customer IT environment is ideal for the Standard plan?
- A. one that has low IT bandwidth to manage security updates across a multi-OS device environment
- B. one with HP devices that is looking for an automatic parts replacement service
- C. one that is self-managed, but with a desire for some device health analytic insights
- D. one with limited internal IT resources that is ready to outsource to a full device management service
Correct Answer: B 🗳️
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