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Comprehensive Version and Good Service

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PDF Version

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HP HP2-N31 Exam Syllabus Topics:

HP Selling HP BSM Solutions Sample Questions:

1. Which business challenge does BSM Solution address by improving service alignment with business objectives?

A) maintaining and monitoring the quality of services
B) incident ticket management
C) service desk management
D) performance test management

2. Which question is best used to qualify an Application Performance management opportunity?

A) How do you ensure that your virtual server hosts are used to their maximum potential?
B) Have you automated your operational runbooks to enhance efficiency?
C) How often do customers complain about an application response time?
D) How do you handle Quality Assurance test management?

3. Which HP value statement will resonate with the persona involved in Network Management?

A) Our Network Management solution provides end-to-end transaction and service-level management through proactive end-user monitoring.
B) Our Network Management solution optimizes and consolidates tools with ability to manage most complex heterogeneous environments from a single solution.
C) Our Network Management solution reduces downtime and mean time to repair (MTTR) through root-cause analysis that maintains accuracy for dynamic networks.
D) Our Network Management solution guarantees an error-free, heterogeneous application that spans network silos.

4. Where would you find license SKU and pricing information for HP BSM Systems Management?

A) Pricing Guides on HP Partner Central
B) BSM datasheets
C) Sales Awareness Webinars
D) HP WW Product Promotions (link)

5. Which BSM capability acts as the integration hub and metrics warehouse between the infrastructure and application teams?

A) Run-time Service Model (RTSM)
B) Heads-up Display Monitoring (HUDM)
C) Business Process Monitoring (BPM)
D) Application Performance Model (APM)

Solutions: