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HP LaserJet Solutions Sample Questions:

1. What color gamut is used in the color printing process?

A) CMYK
B) RGB
C) SWOP
D) Intensity

2. Customer reports that his printer has been jamming repeatedly. While you are onsite, you are unable to duplicate the problem. What is the best way to determine the cause of the jam?

A) print a Supplies Status page
B) print an Event log
C) print an Exceptions sheet
D) print a Configuration page

3. Certpaper.com has a Color LaserJet 9500 printer and is having a page quality defect. They want to isolate whether it's a problem with the primary transfer or the secondary transfer. How would you isolate the issue?

A) perform sensor test
B) perform stop test
C) perform a half test to check the issue
D) perform disable cartridge check

4. Image Formation in an HP LaserJet printer is a six-step process. What is the first step in the process?

A) formatter receiving and processing print data
B) drum charging
C) drum cleaning
D) drum conditionings

5. Certpaper.com has a LaserJet 4000 printer. He wants to configure the alerts option to help him be aware of printer functionality when he is in a different location. How can this be done?

A) the alerts can be configured from WebJetAdmin, and it will trigger an email about any printer issues
B) the alerts can be configured from the Embedded Web Server, it will trigger an email about any printer issues
C) this cannot be done, remote monitoring of functionality is not possible
D) this cannot be done, errors can only be checked through the control panel

Solutions: