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Instant Download HDI : QQ0-400 Questions & Answers as PDF & Test Engine
- Exam Code: QQ0-400
- Exam Name: HDI qualified customer supprot specialist(css)
- Updated: Aug 18, 2026
- No. of Questions: 120 Questions and Answers
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HDI QQ0-400 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Quality Management & Continuous Improvement | 20% | - Basic continuous improvement concepts - Service level metrics and KPIs - Customer feedback and satisfaction measurement |
| Topic 2: Incident and Problem Management | 30% | - Escalation procedures and workflow - Problem identification and root cause analysis - Incident handling and resolution process |
| Topic 3: Service Management Fundamentals | 20% | - IT service management overview - Roles and responsibilities in support environment - Basic support tools and technologies |
| Topic 4: Customer Service Delivery | 30% | - Service delivery principles and standards - Documentation and knowledge management - Communication and interpersonal skills |
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