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Cisco CCIE SP Operations Written Sample Questions:

1. According to ITIL@ v3 framework, which service operation process with regard to monitoring and control methods, ensures that either the processes are being performed as intended (no circumvention and still fit for purpose) or that any required changes or improvements need to be identified?

A) service operation audits
B) measurement, metrics, and key performance indicators (KPIs)
C) monitoring in test environments
D) reports and action plans

2. Refer to the exhibit.

You are operating a converged network that is used to provide multiple types of services including VoIP. You have received multiple complaints that the call quality for some of the calls is poor. You determine that all calls with a reported problem transit via one common link in the core. This link interconnects two CRS-1 core routers. The exhibit shows the QoS configuration of the port on both CRS-1 routers.
What are the two most likely reasons for the problem? (Choose two.)

A) The core link is congested due to VoD and IPTV traffic and is causing starvation to VoIP traffic.
B) A DoS attack on the CRS has caused high CPU utilization on the line card that hosts the 10 Gigabit Ethernet-port.
C) The VoIP traffic on the core link exceeds 1 Gb/s and is dropped by the policer.
D) The bandwidth that is allocated in the QoS configuration is more than 100 percent and is probably causing the poor VoIP service.
E) The VoIP traffic on this core link is MPLS-labeled and is not subject to QoS.

3. According to ITIL@ v3 framework, which type of incident escalation is characterized by the seriousness of an incident that results in the notification of the appropriate managers who can take the appropriate action to commit additional resources or decide how the incident is to be resolved?

A) external
B) internal
C) functional
D) hierarchic

4. According to ITIL@ v3 framework, which process, as opposed to Change Management, manages smaller, often redundant changes?

A) event management
B) workflow management
C) request fulfillment
D) change release control

5. According to ITIL@ v3 framework, which type of service operational management process involves root-cause analysis to identify and resolve the cause of events and incidents that impact the managed network environment?

A) incident
B) configuration
C) event
D) problem

Solutions: