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Apple OS X Support Essentials 10.8 Sample Questions:

1. What is a valid reason to start up a Mac in verbose mode?

A) To display the firmware password
B) To display hints for the recovery key for a FileVault 2 volume
C) To present a command-line login
D) To view the startup process details

2. You upgrade a Snow Leopard Mac that has legacy FileVault encryption to Mountain Lion. If a user forgets his login password, how can you help him regain access to his encrypted home folder?

A) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Apple I Enter the user's Apple ID, and then reset the user account password.
B) Log in to the admin user account, open Users & Groups preferences, click Reset Password, enter the admin password, and then reset the user account password.
C) Log in to the admin user account, open Keychain Access, open the user's login keychain, and then let the user view the account password.
D) At the Login Window, enter an incorrect password three times in a row. When the "forgot your password" dialog appears, click the Arrow next to Master Password. Enter the master password, and then reset the user account password.

3. You are configuring an OS X Mountain Lion computer that will be located in a public space. You want anyone to be able to log in and use Safari, but you do NOT want their Safari browser history to remain on the computer after users log out. Which action will let the computer function in the desired manner?

A) Create a managed account with Parental Controls.
B) Create a Guest account.
C) Enable the Guest account for login.
D) Create a Sharing Only account.

4. Which of these must you know about a corporate VPN server before you can configure the VPN software on an OS X computer to access the corporate network?

A) If the corporate VPN server supports DNSSEC
B) If the corporate VPN server supports PPPoE
C) If network protocols will be encapsulated by the corporate VPN server
D) If the corporate VPN server supports PPTP, L2TP over IPSec, or Cisco IPSec

5. You are unable to connect to a web server from your OS X Mountain Lion computer. How can traceroute help you troubleshoot this issue?

A) Traceroute can determine if the server that the web service is running on has a firewall.
B) Traceroute can determine if the DNS server is configured correctly.
C) Traceroute can determine if each of the reachable routers between your computer and the web server are responsive.
D) Traceroute can determine if the web server is configured correctly.

Solutions: