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Apple OS X Support Essentials 10.9 Sample Questions:

1. Why might a previously backed-up item no longer be available in Time Machine?

A) Any item downloaded using one of the built-in OS X applications will be marked for quarantine. Third-party applications may not mark downloaded items for quarantine.
B) A previously backed-up item won't be available if your backup volume filled up and Time Machine had to start deleting older items to make room for newer items.
C) The default folders in a user's home folder are Desktop, Documents, Downloads, Library (hidden), Movies, Music, Pictures, and Public. Optional home folder items include Applications and Sites folders.
D) To verify a specific service is available from a service provider, first use the Network Utility Ping tab to verify basic connectivity. Then use the Network Utility Port Scan tab to verify the specific service port(s) are open. You should always limit the port scan to the specific ports required for the network service you're testing.

2. ---
Three methods for uninstalling applications include:
Open Launchpad, hold down the Option key, and click the "X" button In the Finder, drag the primary application to the Trash and then empty the Trash Use a custom-built uninstaller package

A) Which two methods can be used to automatically connect a network share?
B) What three primary sources can Migration Assistant pull from?
C) What four methods can be used to restore from a Time Machine backup?
D) What three methods can be used to uninstall applications?

3. Bluetooth devices must be paired to each other forcommunication to occur. Bluetoothpreferences in the System Preference application is responsible for pairing your Mac withBluetooth peripherals. You can quickly open Bluetooth preferences from the Bluetooth statusmenu.

A) What are some privacy and security concerns with the Spotlight service?
B) What two methods are used to hide items from the Finder?
C) Which items aren't loaded when OS X Safe Boots?
D) Which action must take place in order for a Mac to communicate with a Bluetooth peripheral? Where can this be configured?

4. Holding down the Option key at startup opens Startup Manager, which allows you to temporarily choose another startup disk.

A) Which two methods can be used to automatically connect a network share?
B) Which keyboard shortcut is used to Safe Boot OS X?
C) What methods can be used to reset a user's lost account password?
D) Which keyboard shortcut can be used to temporarily choose another startup disk?

5. What are the four erase options available in Disk Utility? How are they all different?

A) The four primary application environments supported by OS X are: Native OS X applications, which are created using Cocoa UNIX applications, which are primarily accessed viaTerminal Java applications, which work as cross-platformapplications X Window System applications, which run inside the popular UNIX windowing environment
B) Methods for restoring from a Time Machine backup include: Navigating through the backup history via the Time Machine application Restoring a user account via Migration Assistant Restoring an entire system via OS X Recovery Manually restoring items via the Finder
C) The four erase options in Disk Utility are: Fastest, which simply replaces the volume's directory structure A second choice, which provides good security by writing zeros on top of all the previous disk data A third choice, which provides even better security by writing three separate passes of information on top of the previous disk data Most Secure, which provides the best security by writing seven separate passes of information on top of the previous disk data
D) Before the local user account is created on a system, you must first copy the restored user's home folder to the /Users folder. Then after you create the new user in Users & Groups preferences with the same account name, the system will prompt you to associate the new account with the restored home folder.

Solutions: