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Avaya 74950X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Oceana Solution Architecture | - Component interfaces and interactions - Avaya Oceana core components - Avaya Breeze platform integration - Workspaces architecture |
| Topic 2: Administration and Maintenance | - Routine operational tasks - Database and datastore management - Backup and restore procedures - System monitoring |
| Topic 3: Omnichannel Solution Integration | - Email channel integration - Social media and chatbot integration - Web Chat integration - Voice channel integration - SMS channel integration |
| Topic 4: Workspaces and Agent Experience | - Context management - Supervisor features - Agent Workspaces configuration - Interaction routing and handling |
| Topic 5: Installation and Initial Configuration | - Certificates and security setup - Avaya Control Manager integration - Core platform deployment - Cluster installation and configuration |
| Topic 6: Troubleshooting and Best Practices | - Integration issue diagnosis - Channel troubleshooting - Log analysis - Deployment best practices |
Avaya Oceana® Solution Integration Sample Questions:
1. When you see the link state does not contain the link Information in the Avaya Surge™ Application Network topology view, which corrective action will you take?
A) Apply the service template and restart the IoT Controller.
B) Apply service profiles and connect the ONA to the switch.
C) Apply service profiles and restart the ONA.
D) Apply Flow Rules and discover the ONA.
2. Each ONA follows an ONA Life Cycle Management to describe its states.
When the ONA is in the Active state, which statement is true?
A) It is when the device Inventory/profile for the device is present, but is not associated to a service profile, and see the ONA is onboarded in the Avaya Surge™ IoT healthcare application.
B) It is when the device Inventory/profile Is present, and the device is in the network and authenticated, but the service profile is not associated.
C) It is when a device is connected to the network for which the device inventory/profile is not present.
D) It is when the device Inventory/profile is present and associated to a service profile, and the device is in the network, authenticated, and operational.
3. Which two localization supports have been given to the Avaya Surge™ Application user interface?
(Choose two.)
A) French
B) Spanish
C) German
D) Chinese
4. What does it mean to deploy the Avaya Surge™ IoT Controller in a Standalone mode?
A) Configure the Avaya Surge™ IoT Controller on the primary node in cluster mode.
B) Configure the Avaya Surge™ IoT Controller on the secondary node In cluster mode in a two-node setup.
C) Configure the Avaya Surge™ IoT Controller in a single-node setup.
D) Configure the Avaya Surge™ IoT Controller on the standalone node in cluster mode in a two-node setup.
5. Which certificate is used by the SDN Engine to create the default certificates during the initial ONA onboarding process?
A) ODL Certificate
B) ROOT CA Certificate
C) Avaya Surge Controller
D) Surge Config Certificate
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C,D | Question # 4 Answer: B | Question # 5 Answer: A |

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