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Avaya 78202T Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Call Flow Configuration and System Monitoring | 20% | - Voicemail and UCM configuration - System monitoring tools - Call behavior analysis - Call routing and short codes |
| Topic 2: Data Backup, Restoration and System Upgrades | 20% | - Backup and restore procedures - Configuration management - System recovery processes - Software and firmware upgrades |
| Topic 3: System Status, Troubleshooting and Alarm Management | 20% | - Issue escalation procedures - Alarm identification and resolution - Performance monitoring - Fault isolation and troubleshooting |
| Topic 4: Integrated System Logging and Network Diagnostics | 20% | - Connectivity troubleshooting - SSA and Monitor tools usage - System logging and analysis - Network and SIP diagnostics |
| Topic 5: Avaya IP Office Platform and Security Administration | 20% | - Platform architecture and components - Security settings and policies - User and extension configuration - System administration and management |
Avaya IP Office™ Platform Support Online Test Sample Questions:
1. What must be checked before connecting an IP Office to a one-X® Portal server?
A) Time Profiles
B) Hunt Group Settings
C) Security Settings
D) User Rights
2. To display Avaya IP Office™ resources including CPU utilization, Channel utilization, and license status, which application is used?
A) System Status Application
B) System Monitor Application
C) WebLM Application
D) Web Manager Application
3. Once the Avaya IP Office™ Server Edition is installed, which application can be used to install the required licenses for the system?
A) System Status Application
B) one-X® Portal
C) Manager Application
D) Monitor Application
4. Which application allows users to access their own recordings within Media Manager?
A) Web Self Management
B) Web Self Administration
C) Web Self Media Manager
D) Web Self Recordings
5. A customer wants to enable a secondary dial tone when making outgoing calls for a specific group of users.
Where should this function be enabled?
A) on the ARS table configuration
B) on the System Telephony configuration
C) on the User Telephony configuration
D) on the Short Code configuration
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B | Question # 5 Answer: D |
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