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Instant Download Avaya : 2M00001A Questions & Answers as PDF & Test Engine
- Exam Code: 2M00001A
- Exam Name: Selling Avaya Contact Center Solutions for IP Office - APSS Online Test
- Updated: Aug 16, 2026
- No. of Questions: 71 Questions and Answers
- Download Limit: Unlimited
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Avaya 2M00001A Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Value Proposition and Business Benefits | 20% | - ROI and TCO advantages - Scalability and deployment options - Customer experience improvements |
| Topic 2: Features and Capabilities | 30% | - Supervisor and agent tools - Routing, queuing and self-service - Multichannel interaction handling - Reporting, analytics and dashboards |
| Topic 3: Sales Methodology and Positioning | 25% | - Solution matching and objection handling - Licensing and service models - Competitive differentiation - Customer needs analysis |
| Topic 4: IP Office Contact Center Solutions Overview | 25% | - Integration with IP Office platform - Avaya IP Office Contact Center portfolio - Contact Center Select and Express editions |
Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:
1. Which are reporting capabilities for Avaya Contact Center Solutions for IP Office? (Select two.)
A) Collect and evaluate statistical data on a contact from beginning to end. including voice calls, email, chat, SMS, and fax.
B) Capture details on inbound and outbound contacts, to enable analysis and optimization of network trunks and agents.
C) Deliver enterprise-wide reporting that handles dashboard reporting and realtime analytics for full, end-to-end performance management.
D) Provides cradle-to-grave reporting enabling visualization of call flow data using flow graphs, dashboards, and tabular reports.
2. Which are three buying behaviors of typical midmarket customers? (Select three.)
A) The business has extensive internal IT support with outsourcing
B) The business' environment is complex, customized multi-vendor, highly scaled integration critical
C) The business uses limited customization. 1-2Vendors
D) The business makes centralized purchase decisions
E) The business makes decentralized purchase decisions
F) The business has minimal IT support, and are risk adverse
3. Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.
A) 50
B) 30
C) 100
4. Which are four factors that influence Avaya IP Office Support Services (IPOSS) pricing? (Select four.)
A) Level of service
B) Type of server
C) Number of administrators
D) Duration of service
E) Number of agent/supervisor licenses
5. Which is an IP Office-based Midmarket contact center solution? (Selectone.)
A) Avaya Aura Register Call Center Elite for Midsize Enterprise
B) Avaya Automated Chat
C) Avaya Contact Center Select
D) Avaya Interaction Center
Solutions:
| Question # 1 Answer: A,D | Question # 2 Answer: B,E,F | Question # 3 Answer: A | Question # 4 Answer: B,C,D,E | Question # 5 Answer: A |
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