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Peoplecert ITILFNDv5 Exam Syllabus Topics:

Peoplecert ITIL Foundation (Version 5) Sample Questions:

1. Which is an approach to software development in which software can be released to production at any time after a decision is made by the team?

A) DevOps
B) Continuous Integration
C) Continuous Deployment
D) Continuous Delivery

2. Why are Value streams and processes' important in product and service management?

A) They define organizational hierarchies and reporting lines
B) They specify the tools used for service monitoring
C) They describe supplier agreements and help manage contracts
D) They show how activities are coordinated to create and deliver value

3. What is the PRIMARY purpose of the 'acquire' activity?

A) Secure and allocate necessary resources efficiently
B) Create functional prototypes for testing
C) Resolve incidents and fulfil recovery procedures
D) Provide services and manage user onboarding

4. A healthcare IT provider is planning to launch a new digital appointment system. According to
'Focus on value', what should the organization do first?

A) Identify who the service consumers and key stakeholders are
B) Evaluate the risks and financial consequences for the consumers
C) Understand why patients use the appointment service
D) Analyze how the system will help patients achieve their goals

5. Identity the missing word in the following sentence
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed

A) outcomes
B) services
C) organizations
D) relationships

Solutions: