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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. When setting up a Predictive Routing queue, which two conditions should ideally be met for optimal performance?
Response:

A) Minimal use of wrap-up codes
B) Large volume of historical data
C) High agent turnover
D) Consistent outcome tagging

2. Whenever you open an action map, it opens in ___________ mode by default.
Response:

A) Duplicate
B) View
C) Edit
D) Delete

3. What are two ways to limit when an action map triggers?
(Choose two)
Response:

A) Visitor's screen resolution
B) Outcome score thresholds
C) Engagement server latency
D) Time-based rules

4. Which two metrics are key when analyzing Action Map Reports?
(Choose two)
Response:

A) Conversion events
B) Outbound email responses
C) Offer impressions
D) Agent login times

5. Which are AI-related capabilities used in Genesys Predictive Routing?
(Choose two)
Response:

A) Sentiment-based agent scheduling
B) Intelligent agent selection
C) Predictive web tracking
D) AI-driven outcome prediction

Solutions: