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EXIN ITIL-F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Technology and Architecture Supporting IT Service Management | - How technology facilitates ITIL practices - Overview of tools and technologies |
| Topic 2: Selected Processes, Functions, and Roles | - Roles and responsibilities in service management - Key ITIL processes and their purpose |
| Topic 3: Generic Concepts and Definitions | - Models and principles used in ITIL - Common ITIL definitions |
| Topic 4: Service Management as a Practice | - Definition of service management - Key concepts and terminology |
| Topic 5: The ITIL Service Lifecycle / Value System | - Service lifecycle stages or value chain activities - Service value system and components |
EXIN ITIL Foundation Sample Questions:
1. Which process or function is responsible for monitoring activities and events in the IT infrastructure?
A) Service level management
B) Incident management
C) IT operations management
D) Capacity management
2. Which processes ensure the targets in the underpinning contracts are appropriate?
A) Supplier management and service level management
B) Design coordination and service level management
C) Service level management and availability management
D) Configuration management and service portfolio management
3. Which process is responsible for managing relationships with vendors?
A) Supplier management
B) Continual service improvement
C) Change management
D) Service portfolio management
4. Which of the following is the best definition of service management?
A) A complete set of all the documentation required to deliver world class services to customers
B) The ability to keep services highly available to meet the business needs
C) An internationally recognized methodology to provide valuable services to customers
D) A set of specialized organizational capabilities for providing value to customers in the form of services
5. Which role is responsible for carrying out the activities of a process?
A) Service manager
B) Process owner
C) Change manager
D) Process practitioner
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: D |
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