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EXIN ITILFND_V4 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| ITIL Service Value System (SVS) | - Governance - Continual Improvement - Guiding Principles - Service Value Chain - Practices Overview |
| The Four Dimensions of Service Management | - Organizations and People - Value Streams and Processes - Partners and Suppliers - Information and Technology |
| Service Management Key Concepts | - Service Offerings - Value and Value Co-creation - Service Relationships |
EXIN ITIL 4 Foundation Sample Questions:
1. Which of the four dimensions focuses on roles, responsibilities, and systems of authority?
A) Partners and suppliers
B) Value streams and processes
C) Information and technology
D) Organizations and people
2. Which of the four dimensions focuses on managing data in compliance with industry regulations?
A) Partners and suppliers
B) Value streams and processes
C) Information and technology
D) Organizations and people
3. Which guiding principle helps an organization to understand the impact of an altered element on other elements in a system?
A) Focus on value
B) Start where you are
C) Keep it simple and practical
D) Think and work holistically
4. Which is the BEST example of a standard change?
A) The implementation of a critical software patch in response to a vendor security issue
B) The replacement of a component in response to a major incident
C) The review and authorization of a change requested by a customer
D) The installation of a software application in response to a service request
5. Which BEST describes the purpose of the 'improve' value chain activity?
A) To make new and improved services and features available for use
B) To continually improve all products and services across all value chain activities
C) To organize a major improvement initiative into several smaller initiatives
D) To ensure a shared understanding of the vision and improvement direction for all products and services
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: D | Question # 5 Answer: B |
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