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Instant Download EXIN : ITIL Deutsch Questions & Answers as PDF & Test Engine
- Exam Code: ITIL
- Exam Name: ITIL V3 Foundation (ITIL Deutsch Version)
- Updated: Jul 21, 2026
- No. of Questions: 505 Questions and Answers
- Download Limit: Unlimited
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EXIN ITIL Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Service Value System (SVS) | - Service value chain - Guiding principles - Continual improvement - Governance |
| Topic 2: The Four Dimensions of Service Management | - Value streams and processes - Information and technology - Organizations and people - Partners and suppliers |
| Topic 3: Key Concepts of Service Management | - Value, outcomes, costs, and risks - Services and service relationships |
| Topic 4: ITIL Practices Overview | - Technical management practices - General management practices (e.g., incident, change, problem management) - Service management practices |
EXIN ITIL V3 Foundation (ITIL Deutsch Version) Sample Questions:
1. Welcher Ansatz ist RICHTIG, wenn man den Leitsatz „einfach und praktisch halten“ anwendet?
A) Entwerfen Sie zuerst Kontrollen und Metriken und entfernen Sie dann diejenigen, die keinen Mehrwert bieten
B) Fügen Sie Steuerelemente und Metriken nur hinzu, wenn sie benötigt werden
C) Fügen Sie nur Kontrollen und Metriken hinzu, die für die Einhaltung erforderlich sind
D) Entwerfen Sie Kontrollen und Metriken und fügen Sie sie einzeln hinzu, bis alle implementiert sind
2. Welche der folgenden Maßnahmen wird im Leitsatz „Beginnen Sie dort, wo Sie sind“ NICHT empfohlen?
A) Daten direkt von der Quelle sammeln
B) Fragen stellen, die dumm erscheinen
C) Etwas völlig Neues bauen
D) Identifizieren, was genutzt werden kann
3. Welchen Vorteil bietet die Identifizierung von Verbraucherrollen in Servicebeziehungen?
A) Es beseitigt Einschränkungen für den Kunden
B) Es bietet gemeinsame Serviceerwartungen
C) Es ermöglicht eine gemeinsame Definition des Wertes
D) Es ermöglicht ein effektives Stakeholder-Management
4. Welche Praxis ist für die Probleme, Fragen und Anforderungen der Benutzer zuständig und verwaltet diese?
A) Servicedesk
B) Problemmanagement
C) Vorfallmanagement
D) Änderungskontrolle
5. Welche Aussage zum Ergebnis ist RICHTIG?
A) Ergebnisse helfen einem Servicekonsumenten, die Kosten einer bestimmten Aktivität einzuschätzen
B) Ergebnisse hängen von den Leistungen ab, die einem Stakeholder Ergebnisse liefern
C) Ergebnisse nutzen Aktivitäten, um materielle oder immaterielle Leistungen zu erbringen
D) Ergebnisse geben den Servicekonsumenten Sicherheit hinsichtlich der Produkte oder Dienstleistungen
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: D | Question # 4 Answer: A | Question # 5 Answer: B |
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