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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

A) SIP
B) PRI
C) EC500
D) CTI

2. Avaya IX™ Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)

A) Avaya Aura® Communication Manager
B) Avaya Aura® Contact Center
C) Voice Portal
D) Avaya Contact Center Select
E) Avaya Experience Portal

3. Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

A) Multiprotocol Ethernet (ME)
B) Multiprotocol TX Module (MTM)
C) Multiprotocol Label Switching (MPLS) SD-WAN
D) Multiprotocol Transmitter Module (MTM)

4. A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?

A) Active-Passive
B) Active-Active
C) Primary-Secondary
D) Primary-Backup

5. A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?

A) Avaya Control Manager
B) Avaya Breeze®
C) Avaya Oceana®
D) Avaya Workspaces® for Elite

Solutions: